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For how long can I get replied after sending you the inquiry?
For all inquiries, we’ll reply within 12 hours on working days.
How long is the delivery time?
If standard products
we’ll ship goods within 10 days since payment arrival.
If customized products
the delivery time will depend on the details to change on products. For specific details, pls confirm with our sales before you place an order.
Do you accept OEM?
Yes ! We have experience of OEM.
Do you accept incoterms like FOB, EXW, CIF, etc?
Do you have stock for fast delivery ?
Yes, we’ve got lot of stock of standard products. Shipment is very fast here.
Can I have my own packing ?
yes, you can send us your design and will quote if extra cost needed for it
How do I know which connector I need for my LED strip ?
Just check width, color and waterproof method and current
Width: 5mm, 8mm, 10mm or 12mm
Color: single color=2 pin, dual color = 3 pin, rgb = 4 pin, rgbw = 5 pin
Waterproof method: non-waterproof or waterproof
Current: how much current will load
You can also contact us and we will recommend
Is your connector for surface coating waterproof led strip IP65 rated ?
NO, though our solution for this kind of led strip can provide best ingress protection compared with other products, strictly it is still not IP65 rated. You still need extra protection to reach IP65, for example transparent heat shrink tube.
Do you have any certificate to your connector ?
Yes, all connectors from onlumi are CE & RoHS certified, we only use wires which is UL listed or VDE certified
Some products are REACH certified.
Do you have solderless snap connector for IP67 or IP68 LED strip ?
NO, we don’t have so far. Because the final products will be big and expensive to reach IP68
What is the difference between IP20 snap series and IP20 solid lock series
In size, snap series is about 20% wider than solid lock series; In performance, solid lock can stand higher current than snap series; In structure design, the solid lock is safer; In function,snap series’wire is fixed by factory in advance but user can assemble wire to solid lock as they want
Can you ship your connectors to my LED strip supplier's factory ?
Yes, we can
What is your warranty Time ?
2 years for all products we offer
What technical support can you give us ?
project connection consulting, compatibility test, defect analysis