Privacy Policy
Effective Date: August 6, 2026
Shenzhen Onlumi Technology Limited ("Onlumi", "we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect through onlumi.com (the "Website"), how we use it, and your choices.
1. Information We Collect
1.1 Information You Provide
When you submit an inquiry through our contact forms or reach out via email, we may collect:
- Name
- Company name
- Email address
- Phone number (if provided)
- Country / region
- The content of your inquiry and any attachments
1.2 Information Collected Automatically
When you visit the Website, our servers may automatically log basic technical information for security and diagnostic purposes, such as IP address, browser type, operating system, referring URL, and access timestamps. This information is retained for a limited period and used solely for maintaining Website security and stability.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested product information or quotations;
- Communicate with you regarding potential or ongoing business relationships;
- Maintain, secure, and improve the Website;
- Comply with applicable legal obligations.
We do not sell your personal information to third parties.
3. Cookies
This Website uses only strictly necessary cookies required for basic functionality (such as language preference and security tokens). We do not use analytics cookies, advertising cookies, or third-party tracking cookies.
If we introduce non-essential cookies in the future, we will update this policy and obtain your consent where required by applicable law.
4. Analytics
We currently do not use any web analytics tools.
When we introduce analytics in the future, we will use a privacy-focused, cookie-free, self-hosted solution (such as Umami). No personal data will be shared with third parties, and no cookies will be added. This policy will be updated accordingly before activation.
5. Sharing of Information
We may share your information only in the following circumstances:
- With service providers who assist us in operating the Website or communicating with you (e.g., email service providers), under confidentiality obligations;
- With affiliates within our corporate group, for the purposes described in this Policy;
- When required by law, court order, or governmental authority;
- In connection with a corporate transaction, such as a merger or acquisition, in which case we will notify you before your information becomes subject to a different privacy policy.
6. International Data Transfers
If you are located outside China and submit an inquiry to us, your information will be transferred to and processed in China. By submitting your inquiry, you consent to such transfer.
7. Data Retention
We retain inquiry information for as long as necessary to respond to and follow up on your inquiry, and for a reasonable period thereafter to support ongoing business relationships or comply with legal obligations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.
9. Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Policy from time to time. Changes will be effective when posted on the Website with an updated "Effective Date."
12. Language
This Policy is published in both English and Chinese. In case of any discrepancy, the English version shall prevail.
13. Contact
For questions about this Policy or to exercise your rights, please contact us at [email protected].